Degraded performance
Delayed payment confirmations
Top-ups were credited up to 46 minutes late.
- Status
- ResolvedResolved — last update 24 Sep 2026, 16:38 UTC
- Started
- 24 Sep, 15:52Thursday 24 September 2026 UTC
- Duration
- 46 minEnded 24 Sep 2026, 16:38 UTC
- Components
- 1Billing and payments
Timeline
What we posted, as we posted it.
Resolved4 updates · UTC
- ResolvedThis incident has been resolved. Every payment received during the incident has been credited with its original timestamp.24 Sep, 16:38
- MonitoringThe node is in sync since 16:20 UTC and all delayed payments have been credited. We are monitoring.24 Sep, 16:20
- IdentifiedOne of our blockchain nodes fell 33 blocks behind after a restart and has been resynchronising. Confirmations are being processed as it catches up.24 Sep, 16:10
- InvestigatingSome crypto top-ups are being credited later than usual. Payments are safe; the delay is in detection, not in the funds.24 Sep, 15:52
Affected components
- Billing and paymentsControl planeOperational
Details
- Type
- Degraded performance
- Started
- 24 Sep 2026, 15:52 UTC
- Ended
- 24 Sep 2026, 16:38 UTC
- Impact
- Top-ups were credited up to 46 minutes late.
- Reference
- d76c797ac409